MED0001664328 This website contains imagery which is only suitable for audiences 18+. Any surgical or invasive procedure carries risks. Read more here

Call us - 07 5623 3308

Privacy and Email Policy

Gold Coast Breast Centre is committed to protecting the privacy and confidentiality of your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, and safeguard your personal information. By using our services, you consent to the terms outlined in this policy.

1. Who We Are & How to Contact Us

Gold Coast Breast Centre
Level 1, 63 Ferry Road Southport, Queensland 4215
Phone: (07) 5623 3308 
admin@goldcoastbreastcentre.com.au 
www.goldcoastbreastcentre.com.au

For any privacy concerns, requests, or complaints, please contact our Practice Manager via the details above.

2. What Personal Information We Collect

Gold Coast Breast Centre collects different types of personal information to provide quality medical services. This may include:

  • Personal Identifiable Information: Full name, date of birth, gender, address, phone number, email, Medicare number, private health insurance details, and emergency contact details.
  • Medical & Health Information: Medical history, medications, allergies, previous surgeries and treatments, family medical history (if relevant), imaging reports, and test results.
  • Other Information: Payment details for billing purposes, communication records (emails, calls, website inquiries).

3. How We Collect Personal Information

We collect information in several ways, including:

  • Directly from you when you book an appointment, complete forms, visit our clinic, or contact us via phone, email, or our website.
  • From third parties such as your GP, referring specialist, hospital, private health insurer, Medicare, or pathology/imaging providers (only with your consent or where legally required).
  • Through our website, including information collected via cookies, log files, or online forms.

4. Why We Collect Your Personal Information

We collect personal information for the following reasons:

  • To provide medical care and necessary treatment.
  • To communicate with you about appointments, results, or follow-ups.
  • To process payments, insurance claims, and Medicare billing.
  • To manage our clinic operations, including audits, staff training, and quality control.
  • To comply with Australian laws, including mandatory disease notifications or reporting requirements.

5. How We Use & Disclose Your Information

Your personal information is treated with the highest level of confidentiality. We only share your details when necessary for:

  • Medical Care & Treatment – Sharing relevant health details with specialists, pathologists, radiologists, hospitals, or allied health providers (with your consent).
  • Billing & Insurance Claims – Providing necessary information to Medicare, private health funds, or government bodies.
  • Legal & Regulatory Compliance – If required by law, court orders, or public health reporting obligations.
  • Family or Emergency Contacts – In urgent situations, we may disclose necessary health details to your next of kin or legal guardian.

We do not use your personal information for marketing purposes without your explicit consent.

6. How We Store & Protect Your Information

We take strict measures to safeguard your personal data:

  • Electronic medical records are stored in secure, encrypted systems.
  • Access is limited to authorised staff only.
  • Regular cybersecurity measures protect against data breaches.
  • Staff are trained on privacy policies and patient confidentiality.

We retain your medical records for the period required by Australian law before securely disposing of them.

7. Accessing & Correcting Your Personal Information

You have the right to:

  • Request a copy of your personal or medical records (fees may apply).
  • Ask for corrections if you believe your information is incorrect or outdated.
  • Request a transfer of medical records to another healthcare provider.

To make a request, please contact us via email or phone. We will respond within 30 days.

8. Lodging a Privacy Complaint

If you believe your personal information has been mishandled, you can:

  • Contact our Practice Manager at Gold Coast Breast Centre to discuss your concerns.
  • If unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
  • Website: www.oaic.gov.au
  • Phone: 1300 363 992

We take all complaints seriously and will respond within 30 days.

9. Disclosure of Information Outside Australia

Gold Coast Breast Centre does not routinely disclose personal information overseas. However, if this is necessary for medical care or processing (e.g., sending pathology samples to an international lab), we will:

  • Obtain your consent before sending information abroad.
  • Ensure adequate data protection measures are in place.

10. Website & Cookies Policy

When you visit our website, we may collect non-identifiable information such as:

  • Your IP address, browser type, and referring pages.
  • Website traffic patterns (via Google Analytics).
  • Use of cookies to enhance user experience.

You can disable cookies in your browser settings, but this may affect website functionality.

11. Policy Updates

We review this Privacy Policy regularly to ensure compliance with legal changes. Updates will be posted on our website.

Last updated: 11/02/2025